Refusing a Prescription that Has Not Been Filled

Prescriptions that have not been filled have a Status of Incomplete, Hold, or Pending.

You can select a prescription to refuse:

From the Workbench

  1. Open a prescription in Rx Detail or select a prescription on the Workbench.
  2. Press the Refuse button.
    • If the prescription has a Status of Incomplete, it is removed from the Workbench and from the patient's profile.
    • If the prescription has a Status of Hold, the Rx Detail dialogue box appears. To remove the prescription from the patient's profile, press Yes. To place the prescription back on Hold, press No.
    • If the prescription has a Status of Pending and an Auth of AUT, the Rx Detail dialogue box appears. To remove the prescription from the patient's profile, press Yes. To place the prescription back on Hold, press No.

    • If the prescription has a Status of Pending and an Auth of PRE or NOT, it is removed from the Workbench but remains on the patient's profile.

By Entering the Rx#

  1. On the Workbench, press Refuse. The Select Prescription dialogue box appears.
  2. In the Rx(s) field, enter the Rx# of the prescription to refuse. You can enter multiple Rx#s separated by slashes (such as 50001/50002/50003).
  3. Press the OK button.
    • If the prescription has a Status of Incomplete, it is removed from the Workbench and from the patient's profile.
    • If the prescription has a Status of Hold, the Rx Detail dialogue box appears. To remove the prescription from the patient's profile, press Yes. To place the prescription back on Hold, press No.
    • If the prescription has a Status of Pending and an Auth of AUT, the Rx Detail dialogue box appears. To remove the prescription from the patient's profile, press Yes. To place the prescription back on Hold, press No.
    • If the prescription has a Status of Pending and an Auth of PRE or NOT, it is removed from the Workbench but remains on the patient's profile.

From the Patient Folder

  1. On the Workbench, press the Refuse button. The Select Prescription dialogue box appears.
  2. In the Patient field, enter the patient's name in the form last name, first name. You can also search for the patient.
  3. Press the OK button. The patient's profile appears.
  4. Select one or more prescriptions on the patient's profile.
  5. Press the OK button.
    • If the prescription has a Status of Incomplete, it is removed from the Workbench and from the patient's profile.
    • If the prescription has a Status of Hold, the Rx Detail dialogue box appears. To remove the prescription from the patient's profile, press Yes. To place the prescription back on Hold, press No.
    • If the prescription has a Status of Pending and an Auth of AUT, the Rx Detail dialogue box appears. To remove the prescription from the patient's profile, press Yes. To place the prescription back on Hold, press No.
    • If the prescription has a Status of Pending and an Auth of PRE or NOT, it is removed from the Workbench but remains on the patient's profile.